You can place an order by finding the product that you would like on our products page and adding it to your cart. Once the item is in your cart, select the ‘checkout’ button and enter your shipping address followed by your payment details when asked.

Please allow up to 5 working days for your order to be dispatched. 

UK: Within 2 working days (after dispatch)
International Standard: up to 21 working days depending on country (after dispatch)
International Express: 1-5 working days (after dispatch). If you would like to query International Express Shipping, please email us.

As we process our orders very quickly, we cannot guarantee that your shipping address can be changed. If you wish to change your delivery address, please contact our customer service team ASAP by clicking here and quoting your order number, wrong address and the address you wish to change to. If your order has not been processed, then we are happy to change the address for you. However, if your order has been processed, the order cannot be modified and will be shipped to the address previously provided. It is the responsibility of the customer to ensure that their address is correct when initially placing an order. We cannot be held liable for packages that have been sent to an incorrect address. 

We accept Visa, MasterCard, American Express & Paypal! We also offer affordable payment options, where you can pay in instalments – we currently support ClearPay & SplitPay for UK residents.

Yes, we ship worldwide excluding China & Israel. Please enter your shipping address at the checkout to see if we ship to your country. If you cannot find your country, please contact us here.

International orders may be subject to import taxes, customs duties and fees imposed by your country’s customs department upon arrival. We will not be held responsible for any import tax charges or customs that your country may apply. As custom charges vary from country to country, we would suggest that you contact your local customs office for accurate information.

We’re sorry to hear that your order has arrived damaged. In order for us to further assist you, please email us a photo of your damaged items quoting your order number and shipping address no later than 2 working days after delivery. A member of our team will get back to you within 2 working days to assist you with the issue.

We apologise for any difficulty you may have experienced whilst placing your order. If you have not yet received your order and it has gone past the threshold date. Please contact our dedicated customer service team here who will be happy to assist you.

Please view our refund/return policy here

Please reach out via email with your social media platform handles so that we can check them out! If we think you are the right fit for our brand, a member of the team will respond back to your email. 

We are working our hardest to get all of our items back in stock. If you would like to be the first to know when your favourite item has been restocked, please sign up to the “Notify Me” notifications on the products webpage.

We try our upmost for our customers to be happy with their purchases. I mean, there cannot be anything worse than ordering a fancy new product to find the colour is too dark or too pale for your skin when it arrives, right? That is why we have a dedicated customer service team on hand who will assist you in finding the perfect shade for you. You can contact us here for a shade comparison.

We would suggest that you sign up to our mailing list to be notified when the latest products launch, restock updates and promotional codes. You can also follow our social media accounts for sneak peeks and tutorials! 

If you cannot find the answer to your question, please reach out to us via email and a member of the team will be able to help!