GENERAL SHIPPING INFORMATION
Please note that in festive periods or during sales, there may be delays with dispatching orders and shipping.
We aim to dispatch all orders on the same day if placed before 10am Mon-Friday.
Orders placed after 10am on Friday, will not be dispatched until Monday.
UK SHIPPING
FREE 2 Working Day UK SHIPPING OVER £30
24hr (1 working day) Tracked with Royal Mail – £4.29
48hr (2 working days) Tracked with Royal Mail – £3.45
Please note these times are based on working days and when your order has been dispatched. In some cases, we may not be able to get all orders out on the same day.
If you require urgent UK shipping, please email us as soon as possible and we will see what we can do to prioritise your order!
INTERNATIONAL SHIPPING
Standard shipping transit times are based on average timeframes. Delays may occur that are inevitable, which we cannot be held liable for.
ALL INTERNATIONAL SHIPMENTS MAY BE SUBJECT TO CUSTOMS – THIS IS NOT INCLUDED IN THE SHIPPING.
USA & Canada
EXPRESS SHIPPING ONLY – 5/6 Working Days – £23.85
(due to the new tariffs and backlog of parcels at customs, to ensure your order gets to you in a time efficient way, we are only sending with DHL Express…
we’re really sorry it’s so expensive, but hey! It only takes 6 days to get to you!)
UAE & Saudi Arabia
DHL Express Shipping – 6 Working Days – £33.99
Standard Shipping – Up to 21 Working Days – £16.99
Australia & New Zealand
DHL Express Shipping – 6 Working Days – £34.99
Standard Shipping – Up to 21 Working Days – £17.99
Europe
Up to 14 Working Days – from £12.99
Rest Of The World
Up to 21 Working Days – from £16.99
Working days means Monday to Friday excluding weekends/public holidays.
From dispatch means from the date you receive an ‘order complete’ notification via email.
EXPRESS SHIPPING CAN BE REQUESTED. PLEASE SEND A REQUEST WITH YOUR COUNTRY LOCATION HERE
INTERNATIONAL SHIPPING INFORMATION
We ship worldwide, just select your country at checkout. International orders may be subject to import taxes, customs duties and fees imposed by your country’s customs department upon arrival. We will not be held responsible for any import tax charges or customs that your country may apply. As custom charges vary from country to country, we would suggest that you contact your local customs office for accurate information.
Please note that if you refuse to pay the customs charge, we will incur a fee by the courier to get the item returned back to us in the UK. You as the customer will be liable for this charge and it will be deducted from the amount that will be refunded back to you. If the amount to return the item back to us is higher than the cost of the order, you will not be refunded.
GENERAL SHIPPING QUESTIONS
HOW CAN I CHANGE MY DELIVERY ADDRESS?
As we process our orders very quickly, we cannot guarantee that your shipping address can be changed. If you wish to change your delivery address, please contact our customer service team ASAP via email (info@taketwocosmetics.com) by quoting your order number, wrong address and the address you wish to change to. If your order has not been processed, then we are happy to change the address for you. However, if your order has been processed, the order cannot be modified and will be shipped to the address previously provided. We unfortunately cannot recall items already shipped and you will lose the right to a refund if the parcel is not returned back to us. There will be additional charges to resend the parcel out as the courier will not refund us for the first shipment due to customers mistake.
Please contact us via email if you have any further questions.
