RETURNING ITEMS

Items that you wish to return (e.g. ordered duplicates or wrong item received) must be reported to us via email within 2 days of receiving your order. These products must be unused, unopened and have not been removed from their original packaging or seals tampered with.

We cannot accept products that have been opened, tested/swatched or partially used. This does not apply to faulty products.

FAULTY OR DAMAGED ITEMS

If a product arrives to you faulty or damaged, it is essential that you report this via email within 2 days of receiving the product. For a faster response, please provide your order number and photos of the damage in your initial email so we can resolve this as quickly as possible.

A member of the team will refund or exchange it once your email has been reviewed.

NON-REFUNDABLE ITEMS

Opened cosmetic products cannot be returned due to hygiene purposes. We cannot refund opened products due to customers change of mind or personal preferences.

COMPETITION, GIVEAWAY & MYSTERY DEAL RETURNS

Items received via competitions, giveaways or in mystery bundle/deals are non-refundable and non-exchangeable, including shade changes.